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User feedback

“We are a large, independent buy-and-bill GI group based in the tri-state with a staff of 20 RCM professionals that I oversee. The insurance company told one of my staff members that we didn't need a prior auth for a patient who was switching between expensive Colitis medications, but my team member found that to be suspicious and reached out to me. I got the call at 5 PM on a Tuesday right before I was supposed to go home for the day, and was dreading the work I would need to do to locate the policy and validate what we had been told.  Then I remembered Covered! In under 30 seconds, I had the answer to my question, and was able to send the specific clause that indicated the need for a prior auth to my billing manager so she could call back and obtain the (needed) documentation."

 

- Mary, Director of Physician Billing, 25 years of experience

RCM lead for 28-provider independent Gastroenterology group

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“I was playing with Covered today and was asking random questions to see what it would do.  I put in visual field testing as the procedure and then asked the software, "is retinal cyst a covered diagnosis?” The answer was spot on. I am amazed!!! It was kind of a trick question, because a retinal cyst is not really a real diagnosis - but the answer I received is so great because it indicated that the visual field would be covered, which would send a billing representative in the right direction for a valid diagnosis/covered indication.”

 

- Kari, independent RCM consultant, 30+ years experience

RCM lead for 40-doc outpatient-surgery center & Ophthalmology group.

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"Your covered health App is awesome!! I am working ERA denials and it is so helpful!"

- Sara, AR specialist, 20 years experience in healthcare revenue cycle

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